Refund & Return Policy

Refund & Return Policy

Last Updated: July 2026

At Shopmore, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and parts (if applicable).
  • Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

How to Request a Return

To start a return, please contact our customer support team.

📧 Email: info.banyanventures@gmail.com

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos or videos of the product (if damaged or defective)

Our support team will review your request and provide return instructions within 1–2 business days.

Please do not send products back without contacting us first.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
  • Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item
  • An item with missing parts

Please contact us within 7 days of delivery.

📧 Email: info.banyanventures@gmail.com

Include:

  • Order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

If your claim is approved, we will offer one of the following:

  • A replacement product
  • A full refund
  • A partial refund (where appropriate)

Exchanges

We replace items only if they are damaged, defective, or incorrectly shipped.

To request an exchange, contact us at:

📧 info.banyanventures@gmail.com

Our support team will guide you through the exchange process.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Digital or downloadable products
  • Personalized or custom-made items
  • Perishable goods
  • Opened or used personal care and hygiene products
  • Final sale or clearance items

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery in accordance with this policy.

Return Shipping Costs

  • If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping cost where applicable.
  • If the return is due to a change of mind or an incorrect order placed by the customer, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you've completed these steps and still haven't received your refund, please contact us:

📧 info.banyanventures@gmail.com

Contact Us

If you have any questions about our Return & Refund Policy, we're happy to help.

Shopmore

🌐 Website: https://shopmore.shop

📧 Email: info.banyanventures@gmail.com

We appreciate your trust in Shopmore and are committed to providing a secure, reliable, and enjoyable shopping experience.